Founded by brothers Danny and Charlie Breaden, DC Elevator set out to provide their customer base with skilled technicians and prompt, personalized service at a competitive price.
We talked to Founder Danny Breaden, and he shared some insight on the early days of DC Elevator:
“I founded the company with my brother Charlie, who worked on the mechanical side of elevator technology, with a base capital of only $3,000. I would take on the business portion of the company. Even without a non-competition agreement, we saw it the right thing to do and not engage any of the clients we served before, for the period of one year. Shortly after that year, a few of our old clients approached us, though. They got used to and did rely on the quality of service we provided to them before, laying the foundation of what DC Elevator stood and stands for.
The fundamental reason to start our company was the realization that most of the existing elevator service companies did treat their clients in the area like ‘second cousins,’ providing poor service and charging outrageous prices. They lacked competition, leading to neglect in service, and providing a niche for our company. Converting those clients to our newly founded company was easy.
Backing up one’s mistakes and making good towards the customer builds great relationships. Learning from mistakes contributes to good business, too, and putting means in place so that mistakes are not repeated. Being off-the-grid should not create a disadvantage for the customer, for everybody to receive excellent service at a great price always was the main goal of the company.”
The rest is history. We have grown leaps and bounds and became the region’s largest independent elevator company having over 90 employees. We are an industry leader and now an AEG company.