Have you ever approved an elevator service invoice only to wonder, “Wasn’t this supposed to be covered?” You’re not alone. Elevator service contracts are essential for keeping systems safe and reliable, but they’re often misunderstood. Many building owners and facility managers assume a contract covers everything—until a repair falls outside the agreement and results in an unexpected cost.
Understanding what your elevator service contract includes—and what it doesn’t—is critical for budgeting, compliance, and long-term planning. Whether you manage a commercial office, residential property, healthcare facility, or hospitality space, clarity around service agreements helps prevent surprises and ensures your elevators receive the care they actually need. A well-structured contract supports consistent performance, while a poorly understood one can leave gaps in coverage and accountability.
What Elevator Service Contracts Typically Include
Routine Maintenance and Inspections
Most standard service contracts cover scheduled maintenance visits. These typically include inspections, lubrication, adjustments, and minor component servicing intended to keep the elevator operating safely and smoothly. Regular maintenance helps identify wear before it becomes a larger issue.
Labor for Covered Repairs
Many agreements include labor for specific repair tasks related to normal wear and tear. This may involve adjustments, minor part replacements, or troubleshooting during scheduled visits. However, coverage often depends on how the contract defines “normal use.”
Code Compliance Support
Some contracts include assistance with routine inspections or documentation needed for local code compliance. While this support is valuable, it’s important to confirm whether corrective work following an inspection is included or billed separately.
What’s Often Not Included (And Why It Matters)
Major Component Replacement
Large items such as controllers, door operators, motors, or hydraulic components are often excluded from basic contracts. These higher-cost items may require separate repair approvals or capital planning.
Damage From Misuse or External Factors
Vandalism, water intrusion, power issues, or misuse typically fall outside standard coverage. When these issues occur, repairs are usually billed as additional services.
Modernization or Performance Upgrades
Service contracts focus on maintaining existing equipment—not improving performance or extending lifespan. Upgrades designed to improve reliability, efficiency, or ride quality are usually separate projects.
Emergency or After-Hours Service
Some contracts limit coverage to standard business hours. Emergency or after-hours calls may come with additional fees unless explicitly included.
Common Challenges Building Owners Face
A frequent issue arises when expectations don’t match contract language. For example, a building may experience repeated door failures, assuming repairs are covered—only to learn that worn components are excluded. Over time, this reactive approach can increase costs and downtime.
Another challenge is staying with an outdated contract that no longer aligns with the elevator’s age or condition. As systems age, repair needs change, and contracts should evolve accordingly.
How to Get More Value From Your Service Contract
Reviewing your contract annually helps ensure coverage matches your building’s needs. Asking clear questions about exclusions, response times, and repair thresholds can prevent misunderstandings. In many cases, a professional review can identify gaps and recommend adjustments that reduce long-term costs and risk.
Elevator service contracts are more than routine paperwork—they’re a critical tool for protecting your building, tenants, and budget. Knowing what’s included and what’s not allows you to plan proactively, avoid surprise expenses, and make informed decisions about repairs and upgrades.
If you’re unsure whether your current service contract truly supports your elevator’s condition and usage, contact us to review your agreement and assess your system’s needs. A clearer understanding today can prevent costly issues tomorrow.